Oean Cottages is part of Classic Cottages Limited.

The small print is never the easiest reading, but is important. Our booking conditions describe our policies and procedures and clarify the contractual relationship between you and the Owner of the property. For any advice please contact us.

1.     Definitions

1.1   The following definitions and rules of interpretation apply in these booking conditions:

• Booking Confirmation: the confirmation of booking provided by email to the Customer when a booking has been accepted.
• Booking Deposit: one-third of the Rental Fees, provided that the
• booking is submitted more than eight weeks before the Start Date.
• Booking Fee: a non-refundable booking fee set out on the Booking Form.
• Booking Form: the booking form completed by, or on behalf of, the Customer.
• Customer: the person who submits the Booking Form.

Conditions: these booking conditions. Classic Cottages: Classic Cottages Limited incorporated and registered in England and Wales with company number 1966317 whose registered office is at Sapphire House, Hayle Business Park, Hayle, Cornwall, TR27 5JR.

End Date: the last day of the Rental Period.

Event Outside Control: any act or event beyond Classic Cottages' or the Owner's reasonable control, including without limitation fire,

explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, any law or any action taken by a government or public authority, including, without limitation, imposing restrictions on movement or quarantine.

Guests: the people that occupy the Property subject to these Conditions. Housekeeper: the person appointed by the Owner, or Classic Cottages, who is responsible for the cleaning of the Property.

Inventory: the inventory of fixtures, furniture and effects at the Property, a copy of which may be kept at the Property.

Optional Extras: additional items which may be made available at the Property (and charged separately) if confirmed in the Booking Confirmation.

Owner: the owner(s) of the Property.

Property: the house and garden (if any) identified in the Booking Confirmation together with the

fixtures, furniture and effects which may be specified in the Inventory. Rental Fees: the total amount due from a Customer in respect of a booking of the Property.

Rental Period: the rental period specified in the Booking Confirmation.

Start Date: the first day of the Rental Period.

Website: Classic Cottages' website currently located at www.classic.co.uk together with such other websites which may be created by Classic Cottages from time to time.

 2.  General

2.1    Classic Cottages act as an agent for the Owner. The rental arrangements are made by Classic Cottages, on behalf of the Owner, and the contractual relationship is formed direct between the Owner and the Customer.

2.2   Classic Cottages will, on request, provide the name and address of the Owner to the Customer.

3.  Duration and times of rental

3.1    The Rental Periods are for a maximum of four weeks and commence at 4.00pm on the Start Date and end at 10.00am on the End Date, unless otherwise agreed in writing by Classic Cottages.

3.2   The Rental Period cannot be exceeded unless Classic Cottages give prior written approval. The Customer will be liable for any cost, of whatever nature, incurred as a result of any unauthorised extension.

4.  Deposit

4.1    If a booking is made eight weeks or more before the Start Date, a Booking Deposit plus Booking Fee is payable.

The Booking Deposit shall be paid by the Customer at the time they submit the Booking Form to Classic Cottages.

4.2    If a booking is made less than eight weeks before the Start Date, the full Rental Fees, plus any additional charges (such as charges for pets and charges for Optional Extras) must be paid at the time of submitting the Booking Form.

4.3   The Customer agrees to pay the Booking Fee. If two or more Properties are booked these constitute separate contracts and separate Booking Fees are due to Classic Cottages.

4.4   The Customer's submission of a Booking Form is an offer to book the Property. If the Property is available on the requested dates, Classic Cottages will send a Booking Confirmation to the Customer. At this point a binding contract, incorporating these Conditions, will come into existence.

4.5  Classic Cottages reserve the right to refuse a booking, including where the Customer has used abusive, derogatory, inappropriate or offensive language (whether in respect of the current booking or a previous booking) when communicating with Classic Cottages' employees and representatives. If Classic Cottages refuses a booking, the Deposit, Rental Fees and any additional charges paid by the Customer will be refunded to the Customer immediately.

5.     Final payment

5.1    Unless otherwise agreed in writing by Classic Cottages, the Rental Fees shall be set out on the Website at the time of submitting the Booking Form.

5.2   Subject to clause 7, as soon as the Booking Confirmation is sent, the Customer is responsible for payment of the balance of the Rental Fees in accordance with clause 5.3, together with any additional charges.

5.3   Payment of the Rental Fees and additional charges are due to Classic Cottages eight weeks before the Start Date (the "Due Date") and non- payment by the Due Date may be treated as a cancellation.

5.4    If the balance of Rental Fees is not paid by the Customer on the Due Date, then the Customer will be deemed to have cancelled their booking and Classic Cottages shall retain the Booking Deposit and Booking Fee.

5.5   Classic Cottages shall not be responsible for sending reminders of the Due Date. The Due Date will be set out on the Booking Confirmation.

6. Changing a booking

6.1   Once a Booking Confirmation has been sent, the booking can only be changed to another Property by cancelling the original booking in accordance with clause 7.

6.2    The Rental Period may not be changed by the Customer within two weeks of the Start Date. Any other changes to the Rental Period are subject to approval by the Owners and an administration fee equal to the Booking Fee.

7.     Cancellation

7.1   A booking can only be cancelled prior to the Start Date.

7.2   If a Customer wishes to cancel the booking, it must notify Classic Cottages in writing (defined as "Cancellation Notice" under 7. Cancellation).

7.3 In all circumstances, where cancellation under Clause 15 'Non- availability of Property' occurs then those terms apply and not 7.4, 7.5, or 7.6 below.

7.4  If a Customer has been offered and paid a fee in order to benefit from Cancel Anytime (this would be shown on the Booking Confirmation) then the cancellation terms under Clause 7.5 are applicable, otherwise the terms under Clause 7.6 will apply.

7.5  In the event that a Cancellation Notice is received by Classic Cottages prior to 10am on the Start Date and the benefits of Cancel Anytime apply, then customers will be refunded all amounts paid (excluding the Cancel anytime fee, Booking Fee, and cancellation and curtailment insurance product fee) in the event of the customer cancelling the booking other than when the following apply:

• Warfare, rioting, civil commotion and acts of terrorism (and threat thereof); or
• A restriction to travel as advised or legislated by any Government or local Government authority arising from any epidemic or pandemic as declared by the World Health Organisation (WHO).

This clause is not applicable if the customer breaches any other terms of these booking conditions.

7.6 In the event that a Cancellation Notice is received by Classic Cottages, a cancellation charge is payable depending on the number of days before the Start Date. The amount payable is set out below:

7.7 Classic Cottages strongly recommends that Customers and Guests take out cancellation insurance in relation to their booking.

8. Optional Extras

If the Property offers Optional Extras, they are listed on the Website and will be charged at the rates shown on the Website.

9. Price changes

9.1   Classic Cottages reserve the right to amend prices on the Website due to errors or omissions, but such changes shall be notified to the Customer as soon as possible and the Customer shall be able to end the contract if the amended price is significantly higher than the original price quoted.

9.2    Subject to clause 23, if there are any changes in the rate of VAT between the date the Customer submits a booking and the date of the Booking Confirmation, Classic Cottages will adjust the rate of VAT and the Customer agrees to pay the applicable rate.

10. Method of payment

All payments made to Classic Cottages may be made by cheque, credit card, debit card or electronic bank transfer. Cheques should be made payable to 'Classic Cottages Limited' and can only be accepted if received at least two weeks before the Start Date. Post-dated cheques are not acceptable.

11. Overseas bookings

Customers located outside the United Kingdom shall pay in Pounds Sterling by cheque drawn on a UK bank, Mastercard, Visa card, or by international electronic transfer. Any charges for payments from overseas will be passed on to the Customer.

12.   Eligibility

Classic Cottages are essentially providing family holidays and it is our policy not to accept bookings for hen or stag parties or from groups of people under the age of 18 years.

13.   The holiday

The Customer and Guests have the right to occupy the Property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).

14.   Customer obligations

The Customer agrees:

14.1 to pay for all additional utilities and fuel incurred during the Rental Period and not included in the Rental Fees;

14.2 to report to Classic Cottages any damage, destruction, loss, defect or disrepair affecting the Property or items listed on the Inventory (if any) as soon as it comes to the attention of the Customer;

14.3 to pay for any losses or damages to the Property caused by a Guest (excluding any damage caused by fair wear and tear and the cost of any damage which may be recoverable under insurance policies). If it is proven that damage is directly attributable to the Customer or Guests then Classic Cottages, on behalf of the Owner, have the right to reclaim any costs incurred up to the sum of £350 from the card the Customer used to pay the Rental Fees. All damage or breakdowns must be reported immediately so issues can be put right before the arrival of the next guests;

14.4 that where the Damage Waiver has been selected then Classic Cottages no longer has the right to reclaim the costs incurred for accidental damage up to £350 from the Customer or Guests. All loss or damage that is not deemed as accidental remains subject to section 14.3.

14.5 to take good care of the Property and leave it in a clean and tidy condition at the End Date. A cleaning service is not provided during the Rental Period unless otherwise agreed in writing by Classic Cottages. If the Owner is dissatisfied with the condition of the Property at the End Date, they reserve the right to refuse to accept subsequent bookings from that Customer. If a Customer is excluded from two or more Properties by different Owners, then Classic Cottages reserve the right to refuse to accept any more bookings from that Customer, at any other property;

14.6 to permit the Owner and Classic Cottages reasonable access to the Property at all times without notice;

14.7 not to part with possession of the Property, or share it, except with Guests identified on the Booking Confirmation;

14.8 not to sell or transfer the booking to another party without Classic Cottages' prior written consent;

14.9 to ensure that only the Guests who are identified on the Booking Confirmation occupy the Property. The Customer further agrees that a cot may only be occupied by a child aged 24 months or less at the Start Date;

14.10 not to smoke, use e-cigarettes, vapes, or any other smoking or vaping devices at the Property or cause an annoyance or become a nuisance to occupants of adjoining premises;

14.11 to only use the designated parking spaces allocated (if any). Unless otherwise stated, all parking spaces shall only accommodate an average- sized car (e.g. a family hatchback). The Owner and Classic Cottages accept no liability for additional costs incurred if an alternative space is required or if the Customer or Guest's vehicle is damaged;