THE INFORMATION IN THIS DOCUMENT SUPERCEDES ANY RELEVANT INFORMATION PROVIDED WITHIN THE PROPERTY INFORMATION PACK SENT 2 WEEKS PRIOR TO YOUR ARRIVAL (as these were prepared prior to the pandemic)
We are delighted that the road map for the lifting of restrictions is in place and is currently following the dates and steps expected. Step 2 starts on 17th May and therefore means that all properties can re-open including apartments with communal entrances and corridors. Step 2 also means that 2 households or up to 6 people from different households can now holiday together! All bookings within this period (for more than 6 people) will be contacted to ask for confirmation of household numbers - if you have a booking with us for this period, please ensure you respond as soon as possible.
Step 3 (lifting of all restrictions) was planned for 21st June. However the government has extended this until July 19th. We hope after this date that restrictions will be lifted. We still need to remain alert and safeguard our guests, housekeepers and local communities and therefore our COVID-19 policies will remain in place until such time when all restrictions are lifted by Government.
This document will help to explain our policies and additional measures we are taking during the pandemic and we hope this will help to put your mind at rest so you can start to look forward to a well deserved break in beautiful North Devon!
If you are looking to make a future booking and have questions regarding the refund policy for lock down/rule changes, please refer to our Frequently Asked Questions and Terms & Conditions, prior to confirming your booking.
During periods of lock down we will not be allowing any guests or property owners to stay in any of our properties as it is against the rules to stay away from home overnight, except in certain special circumstances.
Please take the time to read through this document carefully prior to your arrival as it contains important information regarding the property and new procedures in place.