What do I need to pay for a deposit?

As standard, 50% of the accommodation cost plus the £60 non-refundable booking fee is due upon booking.

If your booking commences less than six weeks away from the booking date, the full balance will be due.

When will my final balance be due?

Any outstanding balance needs to be received at least four weeks prior to your arrival date.

When is my refundable security deposit payable?

The security deposit payment is due at the same time as the final balance payment.

How do I make payment for my booking?

Payments can be made via debit/credit cards. No charges are applied. We do not accept American Express, Cash or Bank Transfers.

Payment will be taken online during the online booking process.

Any failed payments, final balances, payments for bookings made over the phone will be issued a payment link via email.

Will Ocean Cottages remind me of any outstanding balances?

Ocean Cottages will send reminder emails for any outstanding balances due. 

As per our terms and condtions; the owner/Ocean Cottages reserves the right to cancel a holiday where full payment has not been received more than 3 days after the due date.  In this event, the initial deposit and non-refundable booking fee will not be refunded.

My payment link does not appear to be working. What can I do?

If for any reason you are experiencing any difficulties with making payment using the link, please copy and paste the link URL into a new browser. If you are still experiencing issues in accessing the payment link please contact our accounts department for more information.

Why is my payment failing?

Payment can fail for a variety of reasons. Firstly, we suggest checking the billing address has been entered correctly. If payment still does not go through, we recommend making enquiries with your bank to ensure that no limits are on the account.

If your bank has confirmed that no limits are placed on the account and you are still experiencing issues, please contact our Accounts Department.

When will my Refundable Security Deposit be returned?

The refund of your security deposit will be processed as quickly as possible following your departure. Although we allow 14 working days for this amount to be returned to your card it is often much sooner than this. An email will be issued to the lead booking member to confirm the refund.

What is the refundable damages deposit for?

The damages deposit is to ensure that the property is treated with the same level of care and respect that the owners would hope for.

The amount of the damages deposit varies on our properties and is set in accordance to whether the property has a hot tub and/or the size and contents of the property.

How will my refundable security deposit be returned?

The refund will be issued to the card used to make the original refundable security deposit payment. Unfortunately, it is not possible to change the method of refund.

What happens if my card details change for my security deposit?

If your card expires before your checkout date, or has been lost or stolen, please contact us with your bank account number and sort code to process the refund via bank transfer. Please ensure that we are updated as quickly as possible to avoid any delays in the refund being issued.

Can I pay my outstanding balance in separate transactions?

Where possible, we will endeavour to accommodate split transactions allowing multiple cardholders to pay separate figures of the outstanding payment. Unfortunately, it is not possible to split the refundable security deposit. This payment schedule must be paid in full.

Where payments need to be split between three or more people, it may be necessary to charge an administration fee. Where it is possible to split payments, the transactions must take place over the telephone and confirmation emails will be sent to the lead booking member.