What is included at the property?

All of our properties are self-catering holiday cottages.

Although many owners have very kindly provided a starter pack of provisions, it is not mandatory and we cannot guarantee the availability of these.

Should you require confirmation of the items provided at the cottage, please contact the team.

What time is check-in?

Our current check in time is 6pm, from 3rd September 2021 this will be brought back to 5pm and subject to review from 1st October we will revert back to the usual 4pm check in time.  All of our properties have a key safe that can be accessed at any point after this time. If for any reason your arrival is delayed significantly after this check-in time, we kindly ask to be kept informed.

What time is check out?

Departure time is 9 AM.  From 1st October we hope to move this back to 10am, however this will be subject to review throughout September.  Any changes will be confirmed via email prior to your arrival.

Can I park at the property before my arrival time?

Unfortunately, it is not possible to allow parking at the property prior to your check-in time or following your departure time.

Due to the limited parking in the areas covered, it is important the parking is left clear for housekeepers and contractors.

Can I drop luggage at the property prior to my arrival time?

As above, it is not possible to allow luggage to be left at the property prior to your arrival time. Housekeepers have tight schedules and a large quantity of work to complete during their short changeover period.

Can I arrange for an earlier check-in time or late departure time?

During peak periods it is not possible to allow early check ins.

During off-peak periods we will endeavour to accommodate any requests, although it is not possible to guarantee.

How will we access the property?

All of our properties have a key safe. These can therefore be accessed any time after the scheduled 4pm arrival time. Therefore, should you be arriving at the property late into the evening, there is no need to panic about obtaining the keys from somebody.

When will I receive the key code and property directions?

The final information for your stay will be issued automatically 14 days prior to your arrival. If for any reason this has not been received, please do contact us and we will reissue the information.

What is the address of the property?

Each website record has a map tab which can be used to find the property location. The address of the property (including postcode) will be provided once the full accommodation cost has been received.

Are towels and linen supplied at the property?

Every property supplies one bath towel and one hand towel per person. It is essential that you bring beach towels with you and that you do not use the towels provided, away from the property or you may risk deductions from your damages. Where there is a hot tub, the property description will explain whether or not hot tub towels are provided.

Linen is provided for all beds at the property. If you have organised for a travel cot to be provided, you will need to supply your own bedding.