Departures up to 2nd September 2021

Please leave the property by 9am on your departure day.  You will find linen bags left at the property for you to place used laundry in prior to departure. Please ensure that you strip all bed linen and mattress/pillow protectors and all towels, bath-mats and tea towels are placed within these linen bags prior to your departure. Please separate the items into bed linen 1 - 2 bags, pillow/mattress protectors 1 - 2 bags and towels/bath-mats/tea towels 1 - 2 bags and ensure that are zipped or firmly closed.  Where possible, please leave these bags in the hallway/near the front door.  This is to ensure the safety of our housekeeping teams.  We very much appreciate your assistance with this very important aspect of your departure.  As this is such an important measure to protect our housekeeping teams, if you do not follow these steps, unfortunately, there will be a charge (depending on the size of the property between £65 - £100) applied to you, as additional time and PPE will be required.

Departures from 3rd September 2021 onwards

Please leave the property by 9am on your departure day.  As part of our phase back to 'pre-covid' procedures, we are pleased to confirm that stripping of beds etc will no longer be required.  Properties should be left in a clean and tidy manner with all furniture and equipment in place as per arrival and all waste bagged up and placed in the external refuse bins.  Please also ensure that you have all your belongings and all food items have been removed.  If we are required to return any lost property, there will be a £10 handling and packaging fee applicable as well as the cost of postage.

Departures from October 8th 2021 

Departure time will be moved back to 10am for Guests departing on or after 8th October 2021.